Practical HR guidance for the situations small businesses actually face
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What to Do When an Employee Goes Over Your Head to Complain
An employee bypassed you and complained to your boss or HR. How you respond in the next 24 hours will define how this situation resolves. Here's what to do.
Office Manager's Guide to Handling a Harassment Complaint
An employee just reported harassment and you're the closest thing to HR. Here's exactly what to do (and what not to do) in the first 24 hours and beyond.
An Employee Just Complained About Harassment: What Do I Do?
If an employee just reported a harassment complaint, here are the immediate steps every small business owner and manager needs to take, and the mistakes that make it worse.